Customer Portal

CUSTOMER PORTAL TERMS AND CONDITIONS OF USE

GENERAL TERMS AND CONDITIONS OF USE FOR ALL MAIDSTONE ONLINE PROPERTIES AND SERVICES

Conditions of Use

By using this Website and other Company sites that are linked to this Website, you agree to the following terms and conditions. Please read them carefully. These terms and conditions may be revised at any time, without prior notice to you, by our updating this notice and posting it on our Website. You are bound by any such revisions and should periodically visit this page to review the most recent Terms and Conditions. Your continued use of this Website following the posting of any changes to the Terms of Use constitutes acceptance of those changes. If at any time you choose not to accept these Terms of Use, please do not use this Website or send e-mail to any Company e-mail address.

Copyright and Trademarks

These Websites are owned by the Company. The Company possesses intellectual property rights in the logos, words, or phrases displayed or referenced therein. Intellectual property rights of third parties may apply where noted. Except where otherwise indicated, all materials on this site including but not limited to graphics, text, software, audio, video, and files, are the property of the Company and are protected by copyright or other intellectual property laws. The Company reserves all rights to its intellectual property. Unauthorized use of these sites, and/or the materials contained therein may violate applicable copyright, trademark or other laws. No part of the materials made available on these Websites may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, copied, recorded, or otherwise without prior written approval. Materials displayed on these Websites may be downloaded for personal, non-commercial use only, provided all copyright and other proprietary notices contained on the materials are retained.

Disclaimer

The information and descriptions contained in these Websites are provided solely for informational purposes, and are not intended to be complete descriptions of all terms, exclusions, and conditions applicable to every insurance product or service offered by the Company. The materials on these Websites are provided “as is” and without warranties of any kind either expressed or implied. To the fullest extent permissible under applicable law, the Company and its affiliates and distributors disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The Company does not warrant or make any representations regarding the accuracy, completeness, currency or reliability of any of the content on these Websites, nor does it warrant or represent that the functions contained in the materials will be uninterrupted or error free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components.

Limitation of Liability

The Company assumes no responsibility and shall not be liable for any damage to your computer equipment or other property as a result of your access to, use of, or browsing in these Websites, or your downloading of any materials, data, text, images, audio and video from these sites or arising in connection with any failure of performance, error, omission, interruption, defect, computer virus, delay in operation or transmission, or line or system failure. You, and not the Company, assume the entire cost of all necessary servicing, repair or correction.

Under no circumstances, including, but not limited to, negligence, shall the Company be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind that arise from the use of, or the inability to use, these Websites or the materials on these Websites, whether based on warranty, contract, tort or any other legal theory, and even if the Company has been advised of the possibility of such damages.

Notwithstanding the foregoing, if the Company should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of these sites or their content, the Company‘s liability, where permitted by law, shall not exceed, in the aggregate, the greater of 1) the amount paid by you to access these sites, or 2) US$100.00.

Hyperlinks

This Website may be linked to other Websites which are not maintained or controlled by the Company. The Company is not responsible for the content of those Websites. The inclusion of any links does not imply approval or endorsement by the Company of those Websites or their content. If you decide to access other Websites, you do so at your own risk.

Indemnification

You shall indemnify and hold the Company, its affiliates, successors in interest, officers, directors, employees and agents harmless from and against any claim, cause of action or demand, including without limitation reasonable legal fees, brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this site.

Privacy

The Company's Privacy Policy may be accessed here. The Policy explains what information the Company may collect from you if you decide to provide such information, and how we will use and protect that information.

Illegal Activity

You may not use this site to engage in any illegal activity. You may not use this site to engage in conduct which is defamatory, libelous, threatening or harassing or that infringes on a third party’s intellectual property or other proprietary rights. You agree that any information you provide through this site will be truthful and accurate.

E-mails to the Company’s e-mail addresses

The Company’s e-mail system is a private e-mail system intended only for purposes authorized by the Company.

The Company prohibits, and you are not authorized to send, or cause to be sent, unsolicited e-mail messages to any e-mail addresses at @autooneins.com, @iaoins.com and @maidstoneins.com and @maidstone.com unless the Company, through one of its officers, authorized, in writing, the sending of such bulk e-mail.

The Company prohibits any e-mail transmission to be sent, or caused to be sent, to any Company e-mail addresses whereby said e-mail message is intended to, or appears intended to, harass, embarrass, threaten, defame or impersonate any person, or if the e-mail is pornographic, offensive, indecent, discriminatory or offensive on the basis of sex, color, national origin, race, age, religion, sexual orientation or disability.

The Company prohibits any e-mail transmission to be sent, or caused to be sent, over the Internet to any Company e-mail address that attempts in any manner to disguise the source of the e-mail.

The Company reserves the right to take actions, as may be necessary, including, but limited to, technical measures and legal remedies, to prevent misuse of its e-mail system by unauthorized parties. The Company‘s failure to enforce this policy, or any portion thereof, will not constitute a waiver of the Company‘s rights.

Secured areas/passwords

Some portions of this site are restricted and require authorization for access. Unauthorized use of or access to these areas is prohibited. Actual or attempted unauthorized use of or access to such areas is prohibited and may result in criminal and/or civil prosecution. Attempts to access such areas without authorization may be viewed, monitored and recorded and any information obtained may be given to law enforcement organizations in connection with any investigation or prosecution of possible criminal activity on this system. If you are not an authorized user of such areas or do not consent to continued monitoring, you should not attempt to access such areas.

If you are an authorized user of any restricted area, you are responsible to maintain the security/confidentiality of your password. DO NOT SHARE YOUR PASSWORD WITH ANYONE. The Company will not ask you for your password. If you know or suspect that your password has been compromised, change your password immediately. If you suspect any unauthorized activity related to your account, you agree to contact the Company immediately. The Company will not be responsible if you do not properly secure your password or if you choose to share your password with anyone else.

For your protection, if the Company believes that any unauthorized access may occur or has occurred, the Company may terminate such access without prior notice to you. You also agree that the Company is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you.

The Company is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of the Company.

Severability

If any provision of this Agreement shall be determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Governing Law and Jurisdiction

These Terms and Conditions of Use and your use of this Website are governed in all respects by the laws of the State of New York, without giving effect to any principles of conflicts of laws. Any dispute concerning the Site or these Terms of Use shall be subject to the exclusive venue of a court of competent jurisdiction in Nassau County, New York.

Termination

These Terms of Use are effective until terminated by either party. You may terminate these Terms of Use without notice to the Company by discontinuing all use of the information contained in the Site and destroying the materials you have obtained from the Site, including all related documentation and copies. The Company may terminate these Terms of Use and/or the products or services offered by the Company at any time without notice to you if, in our sole judgment, you breach any term or condition of these Terms of Use. Upon termination, you must discontinue all use of the information contained in the Site and destroy the materials you have obtained from the Company, including all related documentation and copies. The Company is also entitled to terminate all or part of the Site at any time, without notice to you.

T&C Code Customer Portal: 0.80 / 2018-11-13 - RDM



PO Box 229
155 Mineola Blvd
Mineola, NY 11501
1-800-418-3280 (Phone)
1-888-741-6163 (Claims Fax)
1-866-344-1295 (Underwriting)
Report a Claim: 1-866-252-4669
Customer Service: 1-800-418-3280

Hours:
8:30am to 4:30pm EST, Monday-Thursday
8:30am to 3:00pm EST, Friday