Customer Portal

CUSTOMER PORTAL TERMS AND CONDITIONS OF USE

Customer Portal: Making Online Payments - Terms and Conditions

Online Payments - General

Maidstone Insurance Company utilizes a third party payment processor, Xpress-Pay/EVOeZpay, LLC, to process online payments and store credit card, debit card and/or bank account information to fulfill all online payment requests (online payment services). These payment services are provided by Xpress-Pay/EVOeZpay, LLC on the Company’s behalf. Maidstone Insurance Company never stores your credit card or debit card or bank account information on our servers.

Making Payments

If you initiate a payment through our Customer Portal, you authorize us to initiate a credit card or debit card transaction, or an EFT debit from your bank account, via our third party payment processor in accordance with your online payment instructions. If you initiated the payment request in our Customer Portal, we will display a payment window hosted by Xpress-Pay/EVOeZpay, LLC on their servers, to securely process your transaction. Our designated service provider, Xpress-Pay/EVOeZpay, LLC, will charge your designated debit or credit card or bank account the amount designated in your request or as per your recurring payment agreement or automatic payment request with us. Payments made using the online payment services will be for policy payment purposes only. Our third party payment processor charges a processing fee. They charge the fee for the convenience of this alternative payment option. You can avoid paying that fee by mailing a check to the address indicated on your statement or on the Customer Portal’s “Account Summary” page's "Pay By Mail" section.

You are solely responsible for providing us with valid and accurate information for the bank account indicated for each payment. At no time are you permitted to enter or use a payment mechanism of any sort that you do not have legal authorization to use. Online payment services are available for use with U.S. issued policies only, and may be revoked on an individual basis at any time, for whatever reasons we or our payment processor deem sufficient cause.

The Company reserves the right to change the terms and conditions of its online Customer Portal. Our payment processor reserves the right to change the terms and conditions of its online payment service. You are responsible for regularly reviewing these terms and conditions. Your continued use of online payment service constitutes your agreement to all such terms.

You are not permitted to use the online payment system unless you accept and agree to these terms and conditions, in their entirety.
By accepting these terms and conditions, you acknowledge that the Company will initiate an ACH debit or credit card charge or debit card debit via our third party payment processor to the payment account(s) that you have provided and designated for such purpose.

T&COP Code Customer Portal: 1.00 / 2019-06-13 - RDM



PO Box 229
155 Mineola Blvd
Mineola, NY 11501
1-800-418-3280 (Phone)
1-888-741-6163 (Claims Fax)
1-866-344-1295 (Underwriting)
Report a Claim: 1-866-252-4669
Customer Service: 1-800-418-3280

Hours:
8:30am to 4:30pm EST, Monday-Thursday
8:30am to 3:00pm EST, Friday